Diesel Generator- 24VDC 32EKOZD-SS 60 Hz (with Sound Shield)

Shipping & Returns

You may return most new, unopened items within 30 days of the delivery for a refund, returns made within 30 days of purchase will be refunded to the original type of payment used, after 30 days only store credit will be granted. A 15% restocking fee will be applied due to the need for inspection, repackaging, and restocking.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the item. We will respond quickly with instructions on how to return your item(s) and make sure they come back on its original packing and they are properly packaged. We will replace defective products and exchange for the same model and style only.

Return shipping costs are covered by the customer unless the product is defective
from the manufacturer or damaged by shipping.

Damaged or Missing Goods

We thoroughly inspect items before shipping, and will not send out damaged packages. While we take extra measures to ensure safe and secure shipment of your product, issues during shipment - while rare - are possible. We suggest you thoroughly inspect the package upon arrival before accepting delivery. If severe damage is apparent, the

item should be refused during delivery “due to damaged packaging”. If your parcel is left without a signature and damage is found, contact us within 24-48 hours and before opening, in order to help process the claim as soon as possible.

Return on Electronics - Serial Number Policy

On returns of all electronics, serial numbers must match with serial number of product originally shipped and will undergo inspection; if serial numbers are not matching, a refund will not be issued.

Shipping

We can ship to virtually any address in the world. There are restrictions on some
products and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Depending on the shipping provider of your choice, shipping dates and estimates may appear on the shipping quotes page.